HAPPY HOME GUARANTEE RETURN POLICY

At The Yellow Door Decor, we strive to make your shopping experience a joyful one. Your satisfaction is important to us, which is why we offer our Happy Home Guarantee—a customer-first return policy designed to make your purchase worry-free and your home a little happier.

Returns

You may return eligible items within 30 days of your purchase date. To be eligible for a return, items must be in original condition, unused, and accompanied by a valid receipt and original packaging.

Refunds

Once we receive and inspect your return, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used at checkout.

Exchanges

If you'd like to exchange an item for another, please reach out to our customer service team. We’ll be happy to help you find the right item and assist you through the exchange process.

Exceptions

Some items are non-returnable, including:

• Custom or personalized products

• Perishable items

• Final sale or clearance items

Please refer to the product page or contact us directly for clarification before purchasing.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item received is damaged or defective. If you’ve received a faulty item, please contact us right away and we’ll provide a prepaid return label or arrange for item pickup.

Damaged or Defective Items

If you receive a damaged or defective item, please notify our customer service team within 7 days of delivery. We will promptly offer a replacement or a full refund, including return shipping costs.

Our Happy Home Guarantee

We stand behind the quality of everything we sell. If you experience any issues with your purchase beyond the 30-day return period, don’t hesitate to contact us. While we can’t guarantee a refund past the return window, we will do our best to find a solution that leaves you happy.

Customer Satisfaction

Your happiness is our top priority. If you have any questions or concerns about your order or this policy, our friendly customer service team is here to help. Feel free to contact us through our Contact Page or by using the information below.

The Yellow Door Decor
3660 Opie Crescent
Prince George, B.C. V2N 1C1
[Insert Phone or Email if applicable]